Reference

Our Legal Framework and Your Account

When you open an account with erek2 09, your data, deposits and withdrawals are governed by clear terms we've built around how players in Indonesia use the platform.

Account SecurityData ProtectionPayment ComplianceWithdrawal Verification
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erek2 09 Our Legal Framework and Your Account
REACH US DIRECTLY

Contact Options for Legal & Account Questions

Team online

Live Support

Chat with our team in English via the platform. Available 24/7 for account access issues, withdrawal disputes and data requests. Response time under 5 minutes during peak hours in Jakarta.

Email Support

Send formal requests, data access demands or dispute notifications to our legal team. We reply within 48 business hours with documented confirmation of your request and our response.

Account Settings

Review your account agreement, privacy settings and data retention preferences in Settings > Legal. Update your contact information or download your transaction history anytime from this section.

HOW WE WORK

Data Handling, Security and Your Rights

Encryption & Storage

All account data and payment details are encrypted in transit and at rest. Personal information is stored on secure servers; we do not share it with third parties outside payment verification and legal compliance.

Withdrawal Verification

Before any withdrawal is processed, we verify your identity using the payment method on file and check transaction history for fraud patterns. Verified withdrawals reach your DANA, OVO, GoPay or bank account within 1-4 hours.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your settings and detect suspicious login attempts. You can disable non-essential cookies in your browser; this may affect lobby functionality and live table chat features.

Data Retention

Transaction records and account data are kept for seven years per financial regulations. After account closure, personal contact details are deleted within 30 days unless legal holds apply; you can request early deletion.

Access & Correction

Request a copy of your complete account data, including game history and payment records, anytime via Settings > Data Download. You can update personal details, email and contact preferences from Account > Profile.

Dispute Resolution

If you disagree with a charge, transaction denial or account decision, escalate in writing to our legal team. We investigate and respond with a written outcome and next steps within 10 business days.

Common Legal Questions

File a dispute in your account or email our support team with transaction details within 30 days of the charge. We investigate the payment and account activity, then respond with findings and your options — reversal, refund, or explanation. Disputes are tracked and you receive written confirmation of the outcome.

Yes. Go to Settings > Data Download to request your complete account record, including game logs, deposits, withdrawals and personal details. We send the file within 3 business days. You can also see your last 90 days of transactions in the Wallet section of the platform anytime.

We retain transaction records for seven years for regulatory compliance. Your personal contact details are deleted within 30 days of account closure unless a legal hold applies. You can request early deletion of non-transaction data by contacting support with your account email.

No. Payment details are tokenized and processed by licensed partners handling DANA, OVO, GoPay, QRIS and bank transfers. We do not store full card or bank account numbers. Only a secure token links your account to your payment method for future transactions.

Access and eligibility depend on local law where you are located. Your deposits are held in compliance with financial regulations. If you are in a region where access is restricted by local law, your account may be suspended. Contact support to confirm your jurisdiction's current status.

Contact live support immediately or email our security team. Change your password, review your account activity in Wallet, and disable any active sessions you don't recognise. We log all reports and investigate within 24 hours; you'll receive written confirmation of findings.

Yes. Go to Settings > Account Closure and submit your request. We close your account within 24 hours and delete your contact information within 30 days. Transaction records remain for seven years per legal requirement, but are not linked to your personal details.

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